Krystal Resort Complaints Prevention Team Handles Free Internet Related Complaints

Krystal Resort Complaints Prevention Team knows that every resort is always coming up with many new amenities for guests. One of the most common ones that hotels are offering is free internet access. While this is a great amenity that is helping some hotels attract more guests, it has also created new issues for the Krystal Resort Complaint prevention team to deal with. It is important that they are proactive dealing with these complaints if they expect to keep their guests happy. Some of the things that people are complaining about with free Wi-Fi include:

  • The hotel charges an additional fee for the internet access. This is easy to resolve. The fees for internet should be clearly stated when the guest checks in. This can be done verbally or through signs placed at the front desk or in the room. There should also be ways for the complaint team to waive the fees to appease an irate guest.
  • The Wi-Fi is only available in certain areas . Some hotels advertise free internet but only offer it is public areas and not in each room. It is a good idea to state clearly where the internet connection is available.
  • A Guest complains their computer was hacked into. Many scam artists set up networks near a hotel that have a name that seems like it would be the hotels network. If people go into these networks, the scam artists may hack into their computer. Guests should be informed of the name of the network for the hotel. Again this can be done verbally and through signs.