Krystal Resorts Complaints tagged posts

Krystal Resort Reveals How to Reduce Guest Complaints at a Hotel

Krystal Resort Complaints Prevention Team says that running a hotel is not easy and it is nearly impossible to make sure that every guest is happy. There are many things that may be out of the hotels control. The guest may be tired and stressed out from a day of traveling and if there is a small problem at the hotel, it can become a big complaint. The key to reducing complaints is knowing how to handle them. Complaints that are not handled properly will spread. There are a couple of key things that have to be done to handle guest complaints properly.

Not everyone employed at a hotel will be able to resolve all of the guest’s complaints. While they may not be able to fix a problem, they should be trained to listen to the guest and get them to a person that can fix the issue for them. Not listening gives guests something else to complain about.

If possible, get the guest to register their complaints in private places. If other guests hear the complaints, they are more likely to think that they should complain to. A loud guest in the lobby is just another thing for people to complain about.

The biggest complaint that a guest will have is the hotel did nothing for them. Even if the complaint is about something that the hotel did not do, it is important to help the guest resolve the problem. The hotel should become the ally of the guest that is complaining. They should enlist the guest’s help to find the right solution to the problem. Krystal Resort Complaints Prevention Team says that this will turn the negative into the positive very quickly.

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Krystal Resort Highlights Top Unavoidable Vacation Complaints

Krystal Resort, a top-tier provider of luxury vacation accommodations, knows that every vacationer out there expects certain things when traveling to a hotel or resort. In fact, there might be situations that occur that could be a cause for complaints by these travelers. Things like a dirty room or unfriendly staff member are easily handled, but there are some complaints that are more difficult to fix. Krystal Resort Complaints Prevention Team highlights some of the top issues guests have below.

·      Bad Weather: One of the most common complaints guests at a hotel make is about the weather. Unfortunately, the staff at a hotel doesn’t have a direct line to Mother Nature, and there isn’t much that they can do to control this facet of their vacation. The only thing hotel staff can do is apologize, offer an umbrella or suggest some fun indoor activities to do instead.

·      Noise: While taming unruly guests is something a hotel can easily curb, sometimes there is noise that is out of their control. Dealing with construction in the area, airplanes, trains or even the noise of the ocean are out of the control of the hotel. The best way to handle this is to apologize and have some earplugs on hand to pass out for anyone who finds an issue with these things.

Krystal Resort Complaints Prevention Team knows while some complaints are not the fault of the hotel, the best way to handle this is still hear the guests out and offer to do whatever possible to assist them. Sometimes simply listening is all a guest needs to feel better about the situation.

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Krystal Resort Highlights Ways to Avoid Common Travel Complaints

Krystal Resort knows that vacations are usually a time of relaxation and enjoyment. For all those out there who have experienced an issue while traveling, they are aware that it can be something that could potentially ruin their trip. Many travelers want to find ways to stay informed of the best ways to avoid any of their issues, and that’s where the helpful advice of Krystal Resort Complaints Management comes in. Here are some of the easiest ways to avoid issues while traveling.

1. Visa Problems: For all those going on a cruise, it’s important to be aware of the Visa regulations before leaving on your vacation. Visa rules don’t change often, but when they do change it can be without warning or publicity. Nothing is worse than going on the first leg of your journey only to be denied access on the next part. To be on the safe side, always check directly with the country’s embassy before departure.

2. No Refunds: Whenever a serious illness or other emergency arises, Krystal Resort knows that it can often require a cancellation of your trip. Although unfortunate, any traveler should be entitled to their money back. But some companies find ways to try to keep your money, even if you have a good reason for not being able to make it. Be sure to purchase travel insurance, even though expensive to guarantee a refund, and also read the fine lines of any contracts before purchasing.

Krystal Resort Complaints Management knows these tips and tricks will help avoid any complaints while enjoying your summer vacation.

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Krystal Resort on How to Handle Rental Car Complaints

Krystal Resort Complaints Awareness knows while traveling, the convenience of renting a car is often a great way to get around. But this is also a common area of complaints for travelers. For example, take the story of one traveler who rented a car while visiting Madrid. Everything was going fine until the clutch failed on the way to the airport to catch the flight back home. By the time the company sent a replacement vehicle, the traveler had missed his flight and was charged a hefty fee to rebook the reservation. Even worse, the company billed this person for the new transmission as well.

Krystal Resort Complaints Awareness knows that since this was a mechanical problem, the traveler should have not been responsible for the repairs. It’s important to remember that there is no type of universal agreement when it comes to what type of damage a renter is liable for. In fact, many companies seem to charge travelers for damage that they should not be held accountable for. Be aware that most rental car companies declare damage when the vehicle is not returned in the exact same condition as when it was rented out.

There are some steps that all those out there can take in order to avoid this situation. First of all, if no agent is present to verify the state of the vehicle when you return it, your options are few. The safest bet is to purchase any collision coverage offered by the agency. Even though the daily premium can sometimes be as much as the rental, it’s the safest way to ensure that you won’t get stuck with the bill if any large mechanical issues come up. Krystal Resort hopes these tips will help avoid any rental car complaints while traveling.

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How to Find and Handle Bedbug Complaints while Traveling from Krystal Resort

The Krystal Resort complaints management group recognizes the need for clean and safe accommodations for those on vacations. You cannot truly relax and enjoy a vacation unless you know that you can feel comfortable in your hotel or resort. One thing that can immediately kill that comfort is bedbugs. Here are some tips from the Krystal Resort complaints management group to help you look for bedbugs before settling into a room and quickly address any problems.

First, stash you luggage. If there are bedbugs, you do not want them in your luggage to breed elsewhere, so place your luggage somewhere safe. Bathrooms are usually the least likely place to have bed bugs so put your luggage on the bathroom counter, up off the floor and away from the carpet. If you see no problem with the room and decide to stay, keep your luggage on hard surfaces like a desk or dresser for the duration of the trip and make sure not to leave items lying around.

Next, check the bed, walls, and behind furniture for signs of the bugs such as blood stains or black specs. These could be signs of bedbugs and indicate that you should not stay there. Also, look for the bugs themselves. If you see any indication of bedbugs alert the hotel staff immediately so that they can move you to a new room and deal with the problem. If there is no evidence or bedbugs, the Krystal Resort complaint management team invites you to relax and enjoy your trip.

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Krystal Resort Complaints Reduction Department Enjoys Their High Customer Service Rating

Krystal Resort complaints reduction department was founded to help members avoid scams and make the most out of their vacations. It is because of their excellence in customer service that they have been receiving very positive ratings since their inception. A recent press release outlines their current accomplishments.

The Krystal Resort complaints reduction department is always working to improve the resort. Any guest that has a complaint is handled with their personal touch. They are also behind the new and improved comment card that its customers better explain at issues they may have had. It is very important for guests to feel heard and this new card has proven to increase the resort’s ratings.

Guests were very pleased to find that if they did have any issues, they were quickly taken care of by the Krystal Resort complaints reduction department. Since the department’s start late last year, they have quickly become an integral part of the operation. Check out the other scam prevention tips from the team to ensure that your vacation is the best that it can be.

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Krystal Resort Complaints Prevention Team Warns of Travel Cards

Krystal Resort complaints prevention team when you are traveling, the idea of getting a free upgrade is great. People dream of flying in first class getting a cabin with a balcony on a cruise ship that they did not have to pay for. Travel agents take advantage of this desire and offer travel cards that they claim will enable to owner of the card to get various perks and discounts that others cannot.

Krystal Resort complaints prevention team knows that these discount cards that are being offered for sale are often a scam. There are travel cards that are often supplied to professionals. The scam squads are attempting to offer these same cards to people who are not travel agents but are willing to pay a fee for the card. This fee can often be $500 or higher.

It is important for the individual to think about how they are going to use the cards and whether this is what the cards are designed for. A real travel agent can use these cards to get great deals for their clients and to make more money. An individual who is looking to save money on their own travels is not who these cards are intended for.

The companies that offer these cards know that they are really worthless. They are not going to be able to get the user the discounts or upgrades that are expected. If you are presented with an opportunity to get one of these cards ask a lot of questions. Krystal Resort complaints prevention team suggests that you contact the places that you would use the card to see if it is accepted. It could help you to sniff out the scam.

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Krystal Resort Complaint Prevention Team Discusses Methods of Training Employees to Address Complaints

The Krystal Resort Complaint Prevention Team works hard to keep all of the guests in a hotel happy. They have plans and procedures in place that not only help them deal with guest complaints, but also help prevent complaints from happening. The complaint team has the training to deal with guest complaints. They need to realize that they are not the ones that get to deal with the guests first. There are many times when the employees of a hotel are the first line of defense when it comes to guest complaints. The Krystal Resort Complaint Prevention Team knows that because of that there are certain things that should be taught to all employees about dealing with complaints.

  • Never ignore the guest complaint – The guest does not know who the right person to fix a problem is. They will find any employee they can. An employee should not ignore a guest because the complaint is not their job. They should know how to listen to a guest to find out what is wrong and to help them find the person that can fix the problem.
  • Never talk about a complaining guest – Employees may tell stories of a gust that has complained. They should not do this anywhere in the hotel. It is possible that the person who did the complaining can find out hotel employees are talking about them. That will lead to more complaints.
  • Never take blame – No matter whose fault it is, a hotel employee should not take the blame. They should focus on resolving the guest complaint rather than who is to blame.
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Krystal Resorts Complaints Reduction Team Shared Common Customer Complaints and How to Deal with Them

Krystal Resorts Complaints reduction team share how customers are what keep a business active and going. They are the main source of nourishment, or fuel if you will, that keep a business running. However, certain complexities often cause these most valued of individuals to file complaints against the business with which they interact. There are many common complaints that stem from certain classes and categories. These complaints need to be addresses and dealt with in a swift and accurate manner.

Below are mentioned some of the most common customer complaints from the Krystal Resorts Complaints team and methods to avoid them:

1. Most of the times, the customers file complaints against the interactions and actions conducted by unknowledgeable and inapt employees. They fail to provide the customer with the necessary level of information which usually results in a malfunction of the ware sold. This causes the customer to file in a complaint. So, the best way to avoid this kind of problem is to better familiarize your employees with the wares that they sell and increasing their knowledge regarding them.

2. Rudeness and impolite behavior from you or an employee is usually a chief and most intensive of reason for a customer to flare up in anger. This causes him to make a complaint against you and your business. So, above all, remain controlled and refrain from displays of anger towards your customers.

3. Remain accessible and in reach of your customers. That means that you should be there for them and address any problems that they might encounter. Nothing can aggravate a customer more hastily then inaccessibility on your part. That is why it is necessary to remain reachable.

4. Assure the customer that you would try your level best to resolve and deal with the problem he or she is facing. Never leave your customers hanging. Assure them that you will deal with their complaints and find the best solution to their problems.

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