rental car tagged posts

Krystal Resort on How to Handle Rental Car Complaints

Krystal Resort Complaints Awareness knows while traveling, the convenience of renting a car is often a great way to get around. But this is also a common area of complaints for travelers. For example, take the story of one traveler who rented a car while visiting Madrid. Everything was going fine until the clutch failed on the way to the airport to catch the flight back home. By the time the company sent a replacement vehicle, the traveler had missed his flight and was charged a hefty fee to rebook the reservation. Even worse, the company billed this person for the new transmission as well.

Krystal Resort Complaints Awareness knows that since this was a mechanical problem, the traveler should have not been responsible for the repairs. It’s important to remember that there is no type of universal agreement when it comes to what type of damage a renter is liable for. In fact, many companies seem to charge travelers for damage that they should not be held accountable for. Be aware that most rental car companies declare damage when the vehicle is not returned in the exact same condition as when it was rented out.

There are some steps that all those out there can take in order to avoid this situation. First of all, if no agent is present to verify the state of the vehicle when you return it, your options are few. The safest bet is to purchase any collision coverage offered by the agency. Even though the daily premium can sometimes be as much as the rental, it’s the safest way to ensure that you won’t get stuck with the bill if any large mechanical issues come up. Krystal Resort hopes these tips will help avoid any rental car complaints while traveling.

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